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    • Thursday, March 08, 2018
    • 8:00 AM - 12:00 PM
    • Davenport University Sneden Center, 6191 Kraft Ave SE • Grand Rapids, MI 49512
    • 22
    Register

    Reinventing & Retooling your  Help Desk: providing service and support in new and innovative ways. 
    Are help desks truly relegated to being the punchline of IT sketch comedy?
    Learn how valuable your help desk can be and start living the dream of a help desk that empowers your users and makes them happy to pick up the phone and call. Learn how to provide service and support in new and innovative ways.

    Topics covered will include:

    • What makes your help desk successful (each speaker)
    • Help desk strategy (first call resolution vs call routing)
    • Tools
    • People
    • How to make people love calling the help desk
    • Help service center approach

       Agenda

    8:00 - 8:30 | Registration & Networking

    8:30 - 8:45 | Welcome & Introductions
        
    8:45 - 9:00 | Member Profile
    Jesse Burrows, IT Systems Administrator, Beene Garter

    9:00 - 9:30 | Ben Williams, Vice President of Information Technology & CIO, Davenport University

    9:30 - 10:00 | Al Schmidutz, Manger, Global User Experience Operations, Steelcase Inc.
      
    10:00 - 10:15 | Break

    10:15- 10:45| Rick DeVries, Assoc. Director for I.T. Business Services, Calvin College

    10:30 - 11:30 | Panel
    Ben Williams, Vice President of Information Technology & CIO, Davenport University
    Rick DeVries, Associate Director for I.T. Business Services, Calvin College
    Al Schmidutz, Manager, Global User Experience Operations, Steelcase
     
    11:30 - 12:00 | Discussion & Lunch
      

    Map & Parking
    Please note the special parking instructions. Parking is free, but you must print a copy of the
    Special Parking Pass and place in your windshield.

    Map to Davenport's Sneden Center

    • Thursday, April 12, 2018
    • 8:00 AM - 12:00 PM
    • Davenport University Sneden Center, 6191 Kraft Ave SE • Grand Rapids, MI 49512
    • 110

    Digital Experience
    Check back for event details.
        
         Agenda

    8:00 - 8:30 | Registration & Networking

    8:30 - 8:45 | Welcome & Introductions

    8:45 - 8:55 | Sponsor Profile
        
    8:55 - 9:10 | Member Profile

    9:10 - 10:00 | Content Expert 
      
    10:00 - 10:15 | Break

    10:15- 10:30| Table Exercise/ Working Session

    10:30 - 11:30 | Panel or 2nd Presenter
     
    11:30 - 12:00 | Discussion & Lunch
      

    Map & Parking
    Please note the special parking instructions. Parking is free, but you must print a copy of the
    Special Parking Pass and place in your windshield.

    Map to Davenport's Sneden Center

    • Tuesday, May 15, 2018
    • 7:30 AM - 5:00 PM
    • DeVos Place 303 Monroe Ave. NW Grand Rapids, MI 49503

    Event details posted on  https://www.grandrapidsitsymposium.com/

    • Thursday, June 14, 2018
    • 8:00 AM - 12:00 PM
    • Davenport University Sneden Center, 6191 Kraft Ave SE • Grand Rapids, MI 49512
    • 110

    Security Best Practices
    Check back for event details.
        
         Agenda

    8:00 - 8:30 | Registration & Networking

    8:30 - 8:45 | Welcome & Introductions

    8:45 - 8:55 | Sponsor Profile
        
    8:55 - 9:10 | Member Profile

    9:10 - 10:00 | Content Expert 
      
    10:00 - 10:15 | Break

    10:15- 10:30| Table Exercise/ Working Session

    10:30 - 11:30 | Panel or 2nd Presenter
     
    11:30 - 12:00 | Discussion & Lunch
      

    Map & Parking
    Please note the special parking instructions. Parking is free, but you must print a copy of the
    Special Parking Pass and place in your windshield.

    Map to Davenport's Sneden Center

    • Thursday, September 13, 2018
    • 8:00 AM - 12:00 PM
    • Davenport University Sneden Center, 6191 Kraft Ave SE • Grand Rapids, MI 49512
    • 110

    SaaS Implementation Best Practices & Experiences from the Field
    Check back for event details.
        
         Agenda

    8:00 - 8:30 | Registration & Networking

    8:30 - 8:45 | Welcome & Introductions

    8:45 - 8:55 | Sponsor Profile
        
    8:55 - 9:10 | Member Profile

    9:10 - 10:00 | Content Expert 
      
    10:00 - 10:15 | Break

    10:15- 10:30| Table Exercise/ Working Session

    10:30 - 11:30 | Panel or 2nd Presenter
     
    11:30 - 12:00 | Discussion & Lunch
      

    Map & Parking
    Please note the special parking instructions. Parking is free, but you must print a copy of the
    Special Parking Pass and place in your windshield.

    Map to Davenport's Sneden Center

    • Thursday, October 11, 2018
    • 8:00 AM - 12:00 PM
    • Davenport University Sneden Center, 6191 Kraft Ave SE • Grand Rapids, MI 49512
    • 110

    Future of Technology
    Check back for event details.
        
         Agenda

    8:00 - 8:30 | Registration & Networking

    8:30 - 8:45 | Welcome & Introductions

    8:45 - 8:55 | Sponsor Profile
        
    8:55 - 9:10 | Member Profile

    9:10 - 10:00 | Content Expert 
      
    10:00 - 10:15 | Break

    10:15- 10:30| Table Exercise/ Working Session

    10:30 - 11:30 | Panel or 2nd Presenter
     
    11:30 - 12:00 | Discussion & Lunch
      

    Map & Parking
    Please note the special parking instructions. Parking is free, but you must print a copy of the
    Special Parking Pass and place in your windshield.

    Map to Davenport's Sneden Center

    • Thursday, November 08, 2018
    • 8:00 AM - 12:00 PM
    • Davenport University Sneden Center, 6191 Kraft Ave SE • Grand Rapids, MI 49512
    • 110

    Future of Technology
    Check back for event details.
        
         Agenda

    8:00 - 8:30 | Registration & Networking

    8:30 - 8:45 | Welcome & Introductions

    8:45 - 8:55 | Sponsor Profile
        
    8:55 - 9:10 | Member Profile

    9:10 - 10:00 | Content Expert 
      
    10:00 - 10:15 | Break

    10:15- 10:30| Table Exercise/ Working Session

    10:30 - 11:30 | Panel or 2nd Presenter
     
    11:30 - 12:00 | Discussion & Lunch
      

    Map & Parking
    Please note the special parking instructions. Parking is free, but you must print a copy of the
    Special Parking Pass and place in your windshield.

    Map to Davenport's Sneden Center

    • Thursday, December 13, 2018
    • 8:00 AM - 12:00 PM
    • Davenport University Sneden Center, 6191 Kraft Ave SE • Grand Rapids, MI 49512
    • 110

    Leveraging Data from IoT
    Check back for event details.
        
         Agenda

    8:00 - 8:30 | Registration & Networking

    8:30 - 8:45 | Welcome & Introductions

    8:45 - 8:55 | Sponsor Profile
        
    8:55 - 9:10 | Member Profile

    9:10 - 10:00 | Content Expert 
      
    10:00 - 10:15 | Break

    10:15- 10:30| Table Exercise/ Working Session

    10:30 - 11:30 | Panel or 2nd Presenter
     
    11:30 - 12:00 | Discussion & Lunch
      

    Map & Parking
    Please note the special parking instructions. Parking is free, but you must print a copy of the
    Special Parking Pass and place in your windshield.

    Map to Davenport's Sneden Center

Past events

Thursday, November 09, 2017 Analytics - Big Data, IoT, Machine Learning, AI
Thursday, October 12, 2017 Funding of IT
Tuesday, September 19, 2017 West Michigan Tech Talent Launch Event
Thursday, September 14, 2017 IT Department Branding
Thursday, June 08, 2017 Collaboration & Getting the most out of Google & Microsoft Office365
Tuesday, May 16, 2017 2017 Grand Rapids IT Symposium
Thursday, March 09, 2017 Commiting to the Cloud? If not now, when? Don't go it alone.
Thursday, December 08, 2016 Strategy, Values & Leadership
Thursday, November 10, 2016 Expanding the Talent and Capacity of IT
Thursday, October 13, 2016 Prioritization and Demand Management
Thursday, September 08, 2016 Overcoming Cloud Struggles and Challenges
Wednesday, July 20, 2016 WMCSC Red vs Red vs Blue/Green Cyber Event
Thursday, June 09, 2016 Security Programs and Practices Workshop
Thursday, May 12, 2016 Grand Rapids IT Symposium
Thursday, April 14, 2016 The Two Sides of Innovation – Moving from Experimentation to Exploitation
Thursday, March 10, 2016 IT Talent 2020 and Beyond


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